13. Business procedures - the CE principle

1.

 Definable procedures

Specifications, instructions, guidelines and regulations are involved in this case. Subjective and emotional motivation has a subordinate role.

Right and wrong behaviour
can be precisely defined,
e.g. production - logistics - IT etc.
Methods and behavioural training make sense in this context.

These procedures are assigned to duties and are not a problem area.

Definition of a duty:
The difference between ACTUAL and TARGET
- the route to a solution is known!

2.

 Undefinable procedures

There are no precise specifications and guidelines in this area. Subjective and emotional motivation is more important here.

Right and wrong behaviour
cannot be defined,
e.g. sales meeting, meetings in general.
Methods and behavioural training make no sense in this area.

These procedures are assigned to the area of problems and offer the greatest potential for changes within the company.

Definition of a problem:
The difference between ACTUAL and TARGET
- the route to a solution is not known!