• CE Principle
• 1. The problem
• 2. Imperatorial perspective
• 3. The method trap
• 4. Methods and behavioural training
• 5. From intension to behaviour
• 6. Constricting paradigms
• 7. Cause and Effect
• 8. Characteristics of failure
• 9. Characteristics of success
• 10. Polar paradigms in communication
• 11. The neutral business standard
• 12. Role definition
• 13. Business procedures
• 14. The potential for problems within the company
• 15. Nature and culture
• 16. The relationship funnel
• 17. Cycle of emotions
• History of the CE Principle
• A new training
• Definition´s

9. Characteristics of success - CE principle

 

 

 

“Assumption is communication’s greatest enemy” (Watzlawick)

 

A basis of mutual trust must be established in order to obtain information without assumption from other people. A person’s intention in the case of success is based on their interest in establishing the background to the other person’s thinking, based on the standard of logical (understandable) and illogical (incomprehensible). The interest that has to be summoned up in a particular situation is limited by the role in question. For example, the salesman needs to find out:

Under what circumstances will the customer buy?
What benefit is the customer seeking:
a) as regards the product?
b) as regards personal service?
c) as regards the service of the company?
What value do areas a), b) and c) have for the customer?

 

The conscious use of the success factor curiosity/interest is congruent with the goals of the hospital, the employee and the patient. Energies are meaningfully used and generate a high level of motivation and efficiency. This eliminates authoritarian management, which is no longer currently in use, and everyone applies the neutral business standard.