• CE Principle
• 1. The problem
• 2. Imperatorial perspective
• 3. The method trap
• 4. Methods and behavioural training
• 5. From intension to behaviour
• 6. Constricting paradigms
• 7. Cause and Effect
• 8. Characteristics of failure
• 9. Characteristics of success
• 10. Polar paradigms in communication
• 11. The neutral business standard
• 12. Role definition
• 12. Role definition 2
• 13. Business procedures
• 14. The potential for problems within the company
• 15. Nature and culture
• 16. The relationship funnel
• 17. Cycle of emotions
• History of the CE Principle
• A new training
• Definition´s

12. Role definition and standards - CE principle

 

Anyone wishing to measure and assess objectively needs a standard

 

The neutral business standard

 

Calibration point 1  

 

Optimum medical provision and business aspects

 

In order to be in a position of apply the standard as accurately as possible, the roles of all employees must be defined and must be derived from the two calibration points or the most important role within the medical practice.

 

Role definition, medical practice:

The patient must be offered the benefit he seeks from:
a) diagnosis and therapy
b) personal service
c) the service of the practice

 

 

All other roles should be derived from this role definition:

Role definition, doctor:

Role definition, assistant:

Role definition, consulting doctor with assistant:

Role definition, consulting doctor with pharmaceutical representative:

Role definition, consulting doctor with patient:

Role definition, assistant with patient etc.:

 

 

Patient’s decision-making freedom (defined patient orientation)

Calibration point 2